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Shipping

Canadian Shipping Overview

We offer Free Shipping to Canada on nearly all orders. Exceptions include Knoll products (which do not quality for free shipping), deliveries to some rural locations, and orders under $100 which are subject to a $20 handling fee. Free shipping included on freight deliveries is curbside service. In stock items are normally shipped within 48 hours of order. Special order items are drop shipped from the distributor or shipped via Gabriel Ross depending on destination. Delivery dates are good faith estimates only and are quoted in "business days" this does not include weekends and statutory holidays. PO Box addresses are not acceptable for delivery.

Normal Delivery (Canada)

Gabriel Ross uses Fedex for most deliveries. We do not keep inventory on all items. With the exception of showroom stock, all items have specific manufacturer lead times that can range anywhere from 1-16 weeks. Because these lead times change on the regular basis, please contact us for specific lead times. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability.

Remote Delivery Area Surcharge (Canada)

We will make every effort to fulfill your order based on our standard Free Shipping policy; however, an additional surcharge is often required for delivery to the Yukon, Northwest Territories, Nunavut and other remote locations outside of major centers. This is due to a Delivery Area Surcharge applied by some shipping companies. We will always contact you, prior to applying this shipping surcharge and prior to charging your credit card

Knoll Products

All Knoll product are subject to shipping charges, depending on the price of the items. Shipping charges will be as follows:
  • up to $1,200: $75
  • $1,200 to $9,200: 6.5% of order value
  • $9,200 and up: $600

Changing a Delivery Address (Canada)

Once an order has shipped, any change of address will be subject to a $25 fee plus applicable taxes. This is due to a minimum change of address fee charged by nearly all courier and freight companies. Billing information will also need to be re-verified if you are changing your delivery address. Please email info@grshop.com or call 1-866-207-1111 if you need to make changes to your delivery address.

White Glove Delivery

White Glove Delivery is available on Herman Miller products starting at an additional cost of $150 CAD. Standard Delivery does not include:

  • Inside a building or home
  • Removal of packaging
  • Specific delivery appointments

Inside or White Glove Delivery consists of:

  • A scheduled appointment with the consignee with a 4-hour delivery window during standard hours of operation (M-F 8:00 AM to 5:00 PM)
  • Two-person delivery to consignee location
  • Item(s) delivered inside the home and placed in the room of choice
  • Item(s) delivered to main and/or second level (up or down)
  • Item(s) unpacked and packaging debris removed from consignee's premises
  • Light assembly up to 15 minutes for items such as the Noguchi table.

USA Shipping Overview

Due to certain supplier restrictions, some products cannot be shipped outside of Canada. Currently these include Herman Miller products. All other brands are available to US buyers.
For items sent to the US we charge shipping at cost and we attempt to use the best value method available for each case. Shipping estimates should be requested in advance if needed.

We do not charge sales tax to international purchasers, although they may be liable to import duties on some items. The buyer is responsible for paying import duties from Canada to their country.

In stock items are normally shipped within 48 hours of order. Special order items are drop shipped from the distributor or shipped via Gabriel Ross depending on destination. Delivery dates are good faith estimates only and are quoted in "business days"; this does not include weekends and statutory holidays. PO Box addresses are not acceptable for delivery.

International (Outside USA, Canada) Buyers

Customers not on the North American continent should please contact us about shipping prior to making your purchase.
Due to certain supplier restrictions, some products cannot be shipped outside of Canada. Currently these include Herman Miller and Alvar Aalto products. All other brands are available to international buyers.

We do not charge sales tax to international purchasers, although they may be liable to import duties on some items. The buyer is responsible for paying import duties to their country.