Changed Your Mind? Concerns About Your Shipment?
No Problem.
We want you to love the product you’ve ordered. And we really want any item you buy from us to arrive in absolutely, perfect condition. But things do happen. So, we’re here to make your return or exchange process as effortless as possible.
First, we gladly accept returns within 15 days of the receipt date.
We’re proud to offer free shipping on most orders. But we do incur shipping costs including duties, and brokerage fees to send these products to you. To help with these costs, a 20% restocking fee will apply. We do not charge restocking fees if the item is returned for a store credit - you will receive a credit at the full value of your purchase or exchange. NOTE: We do not accept returns on Special Orders or Made-to-Order Products.
How do I return something?
Our customers are responsible for return shipping to our warehouse. Refunds are made to the original method of payment. Shipping + handling charges, including White Glove fees are non-refundable. Items must be unused, unassembled, in their original condition, with all original packaging, complete with all tags, instructions, and inserts.
Products Ineligible For Return
We cannot accept returns for the following items:
If your return meets the eligibility criteria above, Email us at returns@grshop.com with the order number, the name the item was shipped to, and the product you’re returning.
We’ll send you a return authorization number, which you’ll need to submit with your item as well as detailed shipping instructions will be provided at this time. Sorry to say that we can’t accept returns that are shipped C.O.D. or on our account.
We suggest you arrange a shipping method that includes tracking to protect your return. It’s up to you to pay the shipping cost. All returns must be postmarked within 7 days of receiving the item.
A quality control review will be issued once the order has arrived back at our warehouse. This process takes approximately 3-5 business days from the date of receipt. Please be aware that any returns arriving at our warehouse without original packaging, items that have been installed, will be sent back to the sender and/or additional restocking fees will be applied. Once the review has been completed, your return request will be processed and we will email you. If the item arrives with any additional wear additional restocking fees may be applied.
Still have questions? We’re here to help! You can reach us at 1 888-222-4410, Monday through Friday, or email us at returns@grshop.com
How do I return a damaged product?
We want to assure you that if you receive any damaged, defective or incorrect products, we are committed to doing everything we can to make it right for you. We kindly request that you report any defects within 48 hours of receiving your shipment.
This timeframe applies even if you do not plan to use or install your item(s) immediately; we kindly ask that you inspect all items upon arrival.
Claims submitted after this timeframe may not be eligible, as this deadline is essential for insurance purposes.
Please note defects with natural materials, such as marble, wood, or leather, may not be considered grounds for a replacement as these materials exhibit natural variations and unique veining patterns. These are inherent characteristics of the materials themselves and are not indicative of a product defect; rather, they serve as a testament to the inherent organic beauty of the material. Online material swatches are for reference only; variations may occur.
To start a claim, please email the following information to orders@grshop.com with the following information:
One photo must be taken at least 2 feet from the product, showing the entire item and one photo showing the entire packaging.
If you find any issues with your product please keep all original packaging.
What if there is a price reduction after my purchase?
We offer price adjustments for orders placed within 7 days of the sale occurring. We will not honour price adjustments for any purchases more than 7 days after your purchase. We make no exceptions to this policy, including during special sales periods such as Black Friday or Boxing Day, because we have already secured and confirmed your order with our supplier at a specific price. There are no price adjustments on clearance items.